Update - Yes, we are an essential business! We reviewed the directive by Governor Baker, and as a grocery retailer we qualify to stay “open” - see details below about our curbside pick up and delivery options.
Can’t reach us via phone? Send us an email to info@cambridgenaturals.com with your phone number, preferred store, and any necessary notes. We’ll add you to a queue and call you back!
Hello everyone,
Thank you for the incredible outpouring of love and support you sent us this week via emails, Instagram comments, gift card orders, Mercato orders, and phone calls. It has truly kept us going in this strange and uncertain time!
Tomorrow (Tuesday) we are “open” for business - phone orders and web orders only.
Here’s how it will work - we hope to learn quickly from this process and adjust as needed:
From 10:30am - 5:30pm, we will be taking phone orders at both stores, for pick up at the door. 617-492-4452 for Porter Square and 617-208-8881 for Brighton. The last pick up of the day must be made by 6pm.
We will take your credit card information over the phone and process the payment. We will need to see your card in person when you come to the door - show us the card so we can confirm it matches the name and last four digits.
No worries if you can’t come pick up that day! Once it’s paid for, we’ll have it ready for you to pick up during the week (Tuesday - Saturday). The items are yours, so you won’t have to worry about them going out of stock.
Order for delivery can be placed through Mercato. Please note that we don’t have our full inventory online, and our inventory syncs with Mercato’s twice per day, so there are some hiccups in the process. If we can’t locate the item you ordered, we can call you to suggest a replacement, or take that item out of your order. (Please note that our monthly sale only applies to phone orders - because Mercato takes a cut, our margin is already slim with those items.)
We can also add to your Mercato order with items that aren’t online but are in store at Brighton. We can charge you over the phone and add them to your existing Mercato bag! If you can’t find an item in the Mercato inventory, please call us and we can help figure it out with you.
Our stock is a little low on some things - so if we don’t have exactly what you need, we’d be very happy to make a suggestion for an alternate (but equally wonderful) item.
We have a LOT of some items - like delicious and nutritious Cambridge Naturals Brand nuts + snacks! We’re running a special 20% off sale for all phone orders of CN brand nuts. Ask us for our faves.
We’re still working on our fancy shmancy web store for shipping items via UPS/USPS - stay tuned for that.
We plan to be ‘open’ Tuesday - Saturday of this week, and then closed Sunday/Monday. We’ll keep you posted as we go!
And!!! For all phone orders / curb-side pick up over $100, we’re offering a FREE CN ceramic mug, travel mug, blender bottle, or tote bag! While supplies last - please mention it over the phone to get one.
Our small teams are excited to help you find what you’re looking for, and offer the type of customer service you experience in our stores! Need some face care guidance? Ask us! Want us to choose our top three favorite chocolate bars for you? Ask us! Curious which items we’re taking for immune support? Please ask! We’ll also be providing ideas on our Instagram page and stories.
And, this is a totally new process for us and we’re a bit nervous about how we’ll pull it all off. Will our phone ring off the hook? Or, the perpetual fear of any small business - will anyone actually call?! Only time will tell! We’re going to try to enter this week with as much joy and optimism as possible.
Thank you for all your patience with us as we took the last few days to rest, breathe, and stock the shelves. We’ll see you on Tuesday!